Free standard shipping in North America on orders over $99.

This section doesn’t currently include any content. Add content to this section using the sidebar.

Shipping Policies

Order Processing

Orders are processed and shipped within one (1) business day of purchase, excluding weekends and U.S. federal holidays.

If there are any delays with your order or if we are unable to fulfill it for any reason, we will contact you as soon as possible.

Some items may ship directly from the manufacturer or supplier. In these cases, the manufacturer handles the shipping carrier and shipping method. While this helps improve product availability and shipping efficiency, delivery timelines may vary and are outside of our control.


Shipping Restrictions

We currently ship to:

  • United States
  • International destinations (where available)

Canadian customers can shop through our Canadian store at golfvault.com.

We are unable to ship to P.O. Boxes at this time.

We reserve the right to refuse, limit, or cancel any order where shipment cannot reasonably be completed.


Customs, Duties & Import Taxes

International orders may be subject to customs duties, taxes, import fees, brokerage charges, or other government-imposed fees by the destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless otherwise stated.

We are not responsible for delays caused by customs clearance.


Shipping Rates

Free standard shipping applies to orders over $99 USD (before tax and after any discounts).

Free shipping may not apply to:

  • Alaska, Hawaii, or U.S. territories
  • Remote or rural locations
  • Oversized or overweight items
  • International shipments
  • Locations where carrier costs are significantly higher than standard rates

If additional shipping charges are required, we will always contact you for approval before your order is shipped.


Delivery Estimates

Estimated delivery times for in-stock items:

  • United States: 1–5 business days
  • International: 5–15 business days

Business days refer to Monday through Friday, excluding U.S. federal holidays.

These delivery estimates are provided by our shipping carriers and are not guaranteed.

Once an order has been transferred to the shipping carrier, delivery services are performed by an independent third party. While we work closely with our shipping partners, we cannot guarantee carrier delivery dates and are not responsible for delays caused by the carrier after shipment.


Shipping Delays Beyond Our Control

We are not responsible for shipping delays caused by events beyond our reasonable control, including but not limited to severe weather, natural disasters, labour or labor disruptions, customs inspections, carrier delays, government actions, public emergencies, or other force majeure events.


Multiple Shipments

Orders containing multiple items may arrive in separate shipments. You will not be charged additional shipping fees unless otherwise communicated before shipment.


Special Orders & Manufacturer-Direct Shipments

Some products are special-order items or ship directly from the manufacturer.

For these items, delivery timelines are determined by the manufacturer and may change depending on product availability. We will do our best to keep you informed of any significant delays or changes to your order status.

Please note that signature requirements do not apply to manufacturer-direct shipments.


Signature Requirement

For added security, orders of $800 USD or more (before tax) that are shipped directly by us will require a signature upon delivery.

We also reserve the right to require a signature on any shipment, regardless of order value, when we believe it is appropriate for security, fraud prevention, or delivery protection.


Risk of Loss & Delivery Confirmation

Title to and risk of loss for products pass to the customer once the order has been delivered to the shipping address provided at checkout and delivery has been confirmed by the shipping carrier through tracking updates, delivery scans, GPS data, photo confirmation, or other available delivery records.

We are not responsible for loss, theft, or damage occurring after confirmed delivery.


Lost or Stolen Packages After Delivery

If your package is marked as delivered but cannot be located, we recommend:

  • Checking around your delivery location and any designated safe-drop areas.
  • Asking household members, neighbours, or your building management.
  • Contacting the shipping carrier to initiate a trace or delivery investigation.

While we cannot replace or refund orders that have been confirmed as delivered by the carrier, we are happy to assist by providing available shipping information to help with the carrier's investigation.


Refused or Undeliverable Packages

Packages that are refused, unclaimed, undeliverable, or returned due to an incorrect shipping address may be subject to:

  • Non-refundable original shipping charges
  • Return shipping fees
  • Customs duties or brokerage charges (where applicable)
  • Additional shipping charges if the order is reshipped

Where permitted by law, any applicable carrier or return shipping costs may be deducted from the refund.


Incorrect or Incomplete Addresses

Please ensure that your shipping address is complete and accurate before placing your order.

We are not responsible for shipping delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete address information provided at checkout.


Payment Disputes

We encourage customers to contact us first if there is an issue with an order so we have the opportunity to resolve it promptly.

By completing a purchase, you acknowledge that:

  • Carrier delivery confirmation, including tracking history, delivery scans, GPS data, or photo confirmation where available, constitutes evidence that an order has been delivered.
  • If a payment dispute or chargeback is initiated, we may provide tracking information, delivery confirmation, shipping records, and other relevant documentation to the payment processor or financial institution in response to the dispute.
  • We are committed to working with customers in good faith to resolve order concerns before a payment dispute is filed.

Governing Law

These Shipping Terms are governed by the laws of the State of Florida, without regard to its conflict of law principles.

Any dispute arising from or relating to these Shipping Terms shall be subject to the exclusive jurisdiction of the state or federal courts located in Orange County, Florida.

Search