Orders are processed and shipped within one (1) business day of purchase, excluding weekends and U.S. federal holidays.
If there are any delays with your order or if we are unable to fulfill it for any reason, we will contact you as soon as possible.
Some items may ship directly from the manufacturer or supplier. In these cases, the manufacturer handles the shipping carrier and shipping method. While this helps improve product availability and shipping efficiency, delivery timelines may vary and are outside of our control.
We currently ship to:
Canadian customers can shop through our Canadian store at golfvault.com.
We are unable to ship to P.O. Boxes at this time.
We reserve the right to refuse, limit, or cancel any order where shipment cannot reasonably be completed.
International orders may be subject to customs duties, taxes, import fees, brokerage charges, or other government-imposed fees by the destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless otherwise stated.
We are not responsible for delays caused by customs clearance.
Free standard shipping applies to orders over $99 USD (before tax and after any discounts).
Free shipping may not apply to:
If additional shipping charges are required, we will always contact you for approval before your order is shipped.
Estimated delivery times for in-stock items:
Business days refer to Monday through Friday, excluding U.S. federal holidays.
These delivery estimates are provided by our shipping carriers and are not guaranteed.
Once an order has been transferred to the shipping carrier, delivery services are performed by an independent third party. While we work closely with our shipping partners, we cannot guarantee carrier delivery dates and are not responsible for delays caused by the carrier after shipment.
We are not responsible for shipping delays caused by events beyond our reasonable control, including but not limited to severe weather, natural disasters, labour or labor disruptions, customs inspections, carrier delays, government actions, public emergencies, or other force majeure events.
Orders containing multiple items may arrive in separate shipments. You will not be charged additional shipping fees unless otherwise communicated before shipment.
Some products are special-order items or ship directly from the manufacturer.
For these items, delivery timelines are determined by the manufacturer and may change depending on product availability. We will do our best to keep you informed of any significant delays or changes to your order status.
Please note that signature requirements do not apply to manufacturer-direct shipments.
For added security, orders of $800 USD or more (before tax) that are shipped directly by us will require a signature upon delivery.
We also reserve the right to require a signature on any shipment, regardless of order value, when we believe it is appropriate for security, fraud prevention, or delivery protection.
Title to and risk of loss for products pass to the customer once the order has been delivered to the shipping address provided at checkout and delivery has been confirmed by the shipping carrier through tracking updates, delivery scans, GPS data, photo confirmation, or other available delivery records.
We are not responsible for loss, theft, or damage occurring after confirmed delivery.
If your package is marked as delivered but cannot be located, we recommend:
While we cannot replace or refund orders that have been confirmed as delivered by the carrier, we are happy to assist by providing available shipping information to help with the carrier's investigation.
Packages that are refused, unclaimed, undeliverable, or returned due to an incorrect shipping address may be subject to:
Where permitted by law, any applicable carrier or return shipping costs may be deducted from the refund.
Please ensure that your shipping address is complete and accurate before placing your order.
We are not responsible for shipping delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete address information provided at checkout.
We encourage customers to contact us first if there is an issue with an order so we have the opportunity to resolve it promptly.
By completing a purchase, you acknowledge that:
These Shipping Terms are governed by the laws of the State of Florida, without regard to its conflict of law principles.
Any dispute arising from or relating to these Shipping Terms shall be subject to the exclusive jurisdiction of the state or federal courts located in Orange County, Florida.